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HP Recommended
HP Pavilion 14 Notebook PC
Microsoft Windows 10 (64-bit)

Since a while ago, my burning device stop working. The only thing that it can do is read CD's and DVD's but I can't burn anything. I did a diag test. This is the results:

Failure ID: RLPB3T-74087MFPV61-6HPV03

Product ID: F4G87LA#ABM

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