Notebook Video, Display and Touch

Like so many posters here, I am now a among the ranks of those complainants that active pen Stylus will NOT work with this model. 

HP.  Is there a simple answer, a a clear declarative sentence, for this reported problem by many, many buyers?

Frustrating things more is a call to tech support.

1st call:. " I can confirm no pen Stylus will work with your model.". Then, "Checking further literature, only three models of touchscreen HP computers are compatible with a stylus".

Next call to tech support on a hunch no two answers will be same.  This time, "Oh, yes.  I can confirm all touchscreen models are compatible with pen sylus".

Me:. Are you sure.  Second tech: "Yes, I assure you".  Me: "Can you explain why the first tech stated none are compatible then found documentation that only three were and mine was not one of them?"

Answer:. "No, don't worry.  It is compatible". 

Me: "When "Pen and Touch menu is accessed in control panel, only provision shosing as active is 'touch', not pen.  Does this mean drivers are needed or not activated unless stylus contacts the screen". 

Answer, "Yes".

Me: "Which is it". 

Answer:. "Both".  "Let me transfer you to pre-sales which will have more details on your particular model". 

Pre-sales:. "Why are you calling pre-sales", in father-to-idiot" lecture. 

Me:. "I was transferred by tech support because, ostensibly, you have more product details to determine if my Spectre x360 is stylus-compatible".

Pre-sales:. "Pre-sales deals with sales and we are not the department for technical support".

Recognizing elliptical reasoning, and resisting the temptation to scream, I explain that I'm the customer caught between contradictory answers.

Conclusion:. Folks, nothing works.  Reporting issues to HP.com results in no reply.  A provision on the HP customer service online survey to list your issue and select the option if you want HP to respond results not in a phone call, but a scripted email that has no bearing on your issue.

I could go on, but won't.  Here is my suggestion that so far has stumped, even silenced anyone at HP who I've talked with.

When ordering online, there is a list of accessories for the item to be purchased you might choose to add to your order.  Mice, hard drives, carrying cases, etc.  Is it too much for touchscreen-equipped models to offer a stylus HP recommends and guaranteed to work with that model as a compatible option?

Can we ever expect HP to resolve and report results of a fix for touchscreen-equipped models, a feature needed or desired by almost anyone who purchases a touchscreen-equipped laptop or desktop?