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‎09-14-2016 11:32 AM

HP Recommended
Product: hp pavillion x360
Operating System: Microsoft Windows 10 (64-bit)

Hi, 

HP support.

Remote assisstance is a very tricky business. Recently an agent from your team asked for the access to solve an issue regarding the touch screen of my laptop and without informing me he clicked my laptop to sleep and I had all my accounts logged on. I want to know if this remote access support is legitimate? can i trust it? and if so please inform the agents to not shut down the PCs without the customers permission. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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