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‎09-14-2016 04:06 PM

HP Recommended
Product: HP Pavilion 15t-bc000

I purchased a brand new Pavilion notebook and received it on Monday (September 12, 2016). When I customized it I chose
HP 3 year Accidental Damage Protection with 3 day Onsite Pavilion Notebook Service to go with it. I noticed late Monday that HP has only 1 year Manufacturer Warranty attached to it. I have made NUMEROUS phone calls about this between yesterday and today and no one is fixing the issue. they keep telling me yesterday that the issue is fixed and I would be to see it fixed on the website "in a few hours". This was warily afternoon when I was told this. I waited at least 5 hours to check the website and it still said that I have 1 year Manufacturer Warranty. Then I checked again today and it still said 1 year Manufacturer Warranty.

 

If you look at my order details it says Product Number is ABC (edited for security reasons). If you press fn+esc or look at the bottom of the system it say the Product Number is XYZ (edited for security reasons). It has the serial number for BOTH serial numbers. I don't know if this is the issue or what is. I need this fixed in case I need it and it seems like no one knows how.

HP Pavilion 15t-bc000 CTO Notebook PC (ENERGY STAR) (Windows 10 Professional)/HP ENVY TouchSmart m7-j020dx Notebook PC (ENERGY STAR) (Windows 8.1)
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† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.