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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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×InformationWindows update impacting certain printer icons and names. Microsoft is working on a solution.
Click here to learn moreInformationNeed Windows 11 help?Check documents on compatibility, FAQs, upgrade information and available fixes.
Windows 11 Support Center.
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09-21-2016 07:42 AM
Hi. So last night I was downloading the Windows 10 update and I had to clear space for it. I am not sure if accidentally deleted major files or what, but now my computer will not load past the HP logo screen! It did shut down during the middle of the update and I haven't been able to fix it since. This is one with a sealed battery so it will not allow me to take the battery out. I have tried a manual restart and that does not help .The computer turns on and off. It gets to the hp stays there for a minute then turns off and restarts to the logo screen. I have ran the diagonostic test and eveyrthing came back passed. I can also get to the blue screen by pressing f10 and have the advanced options. When I try to reset it to factory it goes to 37% and then says there was a problem with this reset. I have also tried to do the comand prompt and when i click on it i am prompted to selecet a user ( and it has my account) I click my account name and it brings me to a black box saying "Adminstration" when I hit enter it just then says another line of "adminstration". I have also tried running the self repair and it says this can not be repaired. Do I have any options?!?! I am not sure what to do I have only had this computer about 2 weeks.