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HP Recommended
HP Envy Leap Motion TS SE NB P
Microsoft Windows 10 (64-bit)

I have a HP Envy, Model 17 - J171ea, Product F9U15EA~ABU, I have been using my PC but since the last couple of days my left hand side hinge got loose and now every time I lift up the screen the bottom of the casing opens up, I think the case and the hinge are getting more damaged,  I see from the forum that this seems to be a problem with this laptop.

I need to know how I can get this repaired or is there a recall of the product due to this bad design of the hinge.

I await a early reply or if someone could direct me on where I can get the part to replace the top housing?

My laptop has just come out of warrenty.

 

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