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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-17-2016 02:59 AM - edited ‎10-17-2016 03:00 AM

HP Recommended
Product: hp envy dv6
Operating System: Microsoft Windows 8.1 (64-bit)

Hello ,

 

I am getting vertiacal horizontal lines on my screen whn i keep the refresh rate of my disply to 60 hz

colors get distorded and get patches on the screen with rainbow colors

after doing a disgnostics test for video->pallete  with the diagnostics tool i found the following failure ID : 64MBMH-6GK893-QFPK1K-Q2BMO3

 

CAN the experts tell me what is the problem with my screen ?

i have attached the screenshots of the screen prbblem when refresh rate is 60 as well as when refresh rate is 40

please help..!!!screen.jpg

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