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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎10-17-2016 11:25 PM

HP Recommended
Product: Pavilion13x360PC
Operating System: Microsoft Windows 10 (64-bit)

Ever since I bought this Pavilion for my daughter (less than a year ago) she has experienced problems with it.

 

The touchscreen appears to have a will of its own. It taps all over the left side of the screen and when this happens she has to stop working and wait for it to stop  which can take between 30 seconds or 5 minutes.

 

This happens when she's using it for work or metres away watching videos.

 

My daughter is in the middle of GCSE work and it is so important this stops as it's causing her untold stress at a time when her laptop should be helping heR, please help!

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