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Is your HP DeskJet 3830 series scanner not working? Here is the solution Click here to view the instructions!
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎10-19-2016 05:54 AM

HP Recommended
Product: Deskjet 2540
Operating System: macOS 10.12 Sierra

I have recently bought a new Macbook Pro and migrated all the data, software, etc over from my old MacBook Air. All went successfully.

One problem I have just noticed I have, however, is with saving a scanned document to a file. The SAVE button is greyed out.

So, wirelessly, I can scan the document(s) - no problem. Only, I cannot save it. This applies to all formats - pdf, tiff, jpeg, etc.

This was never a problem on my MacBook Air.

Please let me know if you have experienced a similar problem and how I might go about resolving it.

Many thanks.

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