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‎11-01-2016 06:19 AM

HP Recommended
Product: HP Envy 15x360
Operating System: Microsoft Windows 10 (64-bit)

Yesterday, my computer stopped charging. It was fine the day before, but when I got up yesterday, I noticed I was losing juice. My battery icon says "battery plugged in, not charging." It doesn't charge when it's off, either. 

 

This computer has an internal battery that I cannot remove. I have already tried uninstalling Microsoft ACPI and that didn't help. 

I have looked at the pin inside the power adapter and it seems to be properly aligned, though it's so small it's hard to tell for sure. It does seem like the adapter isn't plugging in all the way beacuse it's a bit wiggly, but that could be because of the dumb placement of the battery port.

Please help! I'm a writer and I can't work with a dead computer!

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