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‎11-09-2016 09:48 AM

HP Recommended
Product: HP ENVY TouchSmart 17-j041nr
Operating System: Microsoft Windows 10 (64-bit)

At random intervals my computer disconnects then reconnects anything in the USB ports - including the built-in optical drive.

 

Symptoms are Windows Explorer randomly pops up showing the contents of my attached hard drives in the Explorer window. I can also hear the system sound that happens when a new USB device is plugged in and I can hear the Optical Drive make the clicking sound normally heard during boot up.

 

I have tested this issue and it happens on all 3 built-in USB ports with devices/drives that are both USB 3 and USB 2.


Anyone else have this issue and know how to fix it?

 

Don't know if it's relevant but this issue started just after the warranty expired and the OS was Windows 8.1 at the time- same as when I purchased the unit. It's been upgraded to Windows 10 Anniversary Edition and the issue remains unresolved.

 

Computer info:
HP ENVY TS 17 Notebook PC sold by Microsoft Store, listed at HP.com as "HP ENVY TouchSmart 17-j041nr Notebook PC", Product Number E7Z95UA#ABA. Running Windows 10 Home 64-bit (Anniversary). HP Product Support URL: http://support.hp.com/us-en/product/HP-ENVY-17-Notebook-PC-series/5396623/model/6422031/drivers

 

History: The computer came with Windows 8 Home installed, upgraded to 8.1 at the Microsoft Store in December 2013, then Windows 10 Anniversary Edition recently.

 

Status: All system drivers are up to date via Windows Update, HP Support Assistant, and over 30 system and device drivers recently updated using IObit Driver Booster 4 Pro.

 

Thanks in advance

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