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‎12-02-2016 09:56 AM

HP Recommended
Product: Spectre x360 Convertible

One year and six months after purchasing this expensive laptop there was a short in the motherboard.  The computer stopped charging yesterday morning, gave me a low-battery warning and emitted an electrical-burn smell and would not respond after I shut it down.

 

I opened the back and the short on the motherboard was immediately apparent, unfortunately burning through the replacement part number.  I verified that the power connector wires had not broken or pulled lose as some people had indicated a common problem there.  I contacted HP support - they gave me the appropriate part number, but their charge for just the part approached 80% of the cost new of the computer.

 

I see on these boards that numerous people have experienced failed motherboards in this laptop, typically just beyond the warranty coverage.  I'm extremely disappointed after spending what I did just 18 months ago to face having to repair it myself or replace it.

 

Can anyone suggest a cheaper source for motherboards or can HP offer me any help to salvage this situation?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.