12-02-2016 09:56 AM
One year and six months after purchasing this expensive laptop there was a short in the motherboard. The computer stopped charging yesterday morning, gave me a low-battery warning and emitted an electrical-burn smell and would not respond after I shut it down.
I opened the back and the short on the motherboard was immediately apparent, unfortunately burning through the replacement part number. I verified that the power connector wires had not broken or pulled lose as some people had indicated a common problem there. I contacted HP support - they gave me the appropriate part number, but their charge for just the part approached 80% of the cost new of the computer.
I see on these boards that numerous people have experienced failed motherboards in this laptop, typically just beyond the warranty coverage. I'm extremely disappointed after spending what I did just 18 months ago to face having to repair it myself or replace it.
Can anyone suggest a cheaper source for motherboards or can HP offer me any help to salvage this situation?