Printer Setup, Software & Drivers

Hello,

I recently bought this printer and installed it. Both USB and wireless. Current installation is wireless.

What I succeeded in doing:

- print via email (HP ePrint Service)

- print from browser (chrome)

- print from ipad (both Wifi direct and Airprint)

However, it fails printing office documents, and fails printing the test page that can be launched from Windows > Printers > <printer> > properties. In both cases, the file appears very shortly in the list of tasks scheduled for the printer, then disappears. When trying to print a test page, I get the error message "Failed to print the test page ....". When I run the diagnostic took from Windows, everything is fine.

I run the HP Print and Scan Doctor utility. It did not detect any thing.

I uninstalled/reinstalled several times, using the latest version of the software found on the hp site (HP_LaserJet_M252_Full_Software_and_Drivers_15309.exe). At this end of the installation, it does print a test page at the end properly.

I desactivated theFirewall and the anti-virus software.

I stopped/cleaned/restarted the spooler.

The behavior is identical to the one described in the following thread (2015), but with no final solution:

https://h30434.www3.hp.com/t5/LaserJet-Printing/quot-Test-page-failed-to-print-quot-seems-like-a-fau... .

My previous printer (a canon inkjet)had stopped printing a few weeks ago  for a hardware reason, and I did not reinstall any new printer in between.

Any help from someone ?

Thanks in advance