• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting screen flickering issue on HP notebooks: Click here to view the instructions!
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎12-09-2016 06:06 AM

HP Recommended
Product: Pavilion 17-t
Operating System: Microsoft Windows 10 (64-bit)

Hello all! I purchased a custom (added more RAM) Pavilion 17t laptop, and it arrived on Tuesday.  I really like it, except for the fact that the battery only stays charged for two hours - it takes two hours for it to fully charge when plugged in, I unplug and it takes two hours for the battery to deplete to 0.

 

Both Windows and HP software is up to date, my screen is on 50%, battery saver is set to kick in when the battery hits 50%, location is turned off, I'm using Edge browser.

 

Is this normal for a brand-new laptop? The battery diagnostic says the battery is "OK". It's 57 days old and has gone through 6 cycles out of 300. How long can I just leave the laptop plugged in? Does doing that hurt the battery? This is going to by my main computer, so I won't be moving it around too much. Leaving the screen on 50 is really too dark for me...at least with it plugged in I could increase that.

 

Thanks for your help!

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.