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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-18-2016 11:41 AM

HP Recommended
Product: Envy x360 Convertible laptop
Operating System: Microsoft Windows 10 (64-bit)

I received my new HP Envy 360 Convertible 3 days ago.  I am very displeased with the webcam quality and the lack of software to edit cam settings.  The image is very grainy and pixelated no matter how great the lighting of the room.  There has to be some software or a better driver to make the image clear.  I've contacted HP and spent several hours with them trying to find a solution.  They only things they suggest are to send it in for repair or do a complete system recovery.  After what I've read online concerning this camera issue, neither of the suggestions offered will correct the issue I'm having.   Are there any other suggestions?

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