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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎12-26-2016 10:37 AM

HP Recommended
Product: Notebook 15-AC1
Operating System: Microsoft Windows 10 (64-bit)

Some of my function keys seem to be shifted to the right. 

e.g. f7, which should turn down volume, mutes volume as f6 should. f9 turns up volume instead of rewinding, etc. 

However, esc and f1-f5 seem to work, and everything from prt sc on works. f12, which should put the computer into airplane mode, does wierd things (brings me to save as in powerpoint, brings up computer code in chrome, does nothing on the desktop).

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