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‎01-06-2017 07:44 AM

HP Recommended
Product: HP Officejet Pro 8600 e
Operating System: Microsoft Windows 10 (32-bit)

Hi all,

 

Just had to replace our modem/router with a ARRIS SURFboard SBG6900AC DOCSIS 3.0 Cable Modem/ Wi-Fi AC1900 Router. Wifi is great, all other devices are working. I have updated the wifi connection on the printer and I actually ended up uninstalling and reinstalling the printer also. After I did this it did print successfully, but the next evening when I went to print again I get a message that the printer is offline. After using the troubleshooter it suggests that the printer be shared with the homegroup, which I have done but this does not solve the issue. I have tried the HP downloadable help tool, which says that the printer is fine but is unable to print a test page to it. I have been reading and am thinking this could be an IP address issue, but this is not my strong point so I am having a hard time figuring out how to fix the issue. Would anyone have any suggestions?

 

Thanks!!

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