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Do you need help resolving ACPI Errors ACPI\VEN_BOOT&DEV_0000 and ACPI\VEN_PRP&DEV_0001 on HP Chromebook G2? Click here for the troubleshooting steps.

‎01-12-2017 06:33 PM

HP Recommended
Product: Compaq Presario CQ57
Operating System: Microsoft Windows 7 (32-bit)

I havent used this computer in a while and i tried to turn on and got to log in screen and I dont remeber the password. So i googled what to do. I went to the boot menu and changed the 2 different passwords it had there to change. I restarted pc again it beeped right away and i had to put the password i just change into it. Well i did that a few times because I would still get to the admin log in screen that I dont remember password for. The last time i restarted the pc a key on my key board got stuck and it put in letters and then i got system disabled blue box with code of [81261791] I dont want to do anything to the pc because this has never happened to me. CAN YOU SAVE MY STUFF ON THE PC?????? I dont remember what all music, pics and things like that I have on there so I dont want to have to factory reset it, if thats even possible now any way. PLEASE HELP ME!!!!! PLEASE

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