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‎02-01-2017 04:58 PM

HP Recommended
Product: HP Envy 5646
Operating System: Microsoft Windows 10 (64-bit)

My HP 5646 printer & scanner currently seem to be working OK.

( I have occasionally had the scanner stop mid-scan, although it has not done so recently)

But I have a problem with Print and Scan Doctor - Version 5.0 which I think is the latest

For Printer it completes quickly and says there is no problem, software, drivers etc are the latest, and the wireless communication is OK.

For Scanner it never finishes - it just stops working at the step "Windows (WIA) Scan".  There are green ticks for the steps before that.

So I don't know if it thinks there is a problem or not.

Is this a problem with PSDR and Windows 10?  I believe my Windows 10 is fully up to date.

 

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