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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-09-2017 04:10 PM

HP Recommended
Product: Notebook
Operating System: Microsoft Windows 10 (64-bit)

Less than a month ago I purchased a touch screen HP Notebook with WIndows 10 Home 64-bit

 

My touchscreen worked just fine the other day.  When I shut it down it did some updates.  Today is my first time using it since the updates and my touchscreen isnt responsive.  No matter where I touch the screen, nothing happens.  I have restarted the computer, cleaned the screen- neither work.

I do not have any options to calibrate my touchscreen settings like my computer has suggested.

 

I really do not want to have to make phone calls or send in the laptop, I am looking for a solution I can fix on my own. 

 

What should I do??

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