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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-13-2017 07:17 AM - edited ‎02-13-2017 07:25 AM

HP Recommended
Product: HP ENVY x360 - 15-aq160sa
Operating System: Microsoft Windows 10 (64-bit)

I have configured Windows Hello for login my laptop. But from last few day it is not working, the camera is not turning on. I checked sing-in option and tried to improve recognition, but the camera is not turning. But using camera app I can take picture or I can do video call in skype. Now what can I do to active this? Please check the picture.

 

Screenshot 2017-02-13 20.08.06.png

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