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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎02-16-2017 05:10 PM - last edited on ‎02-16-2017 05:14 PM by Retired

HP Recommended

My HP 8620 printer constantly displays the error message "The original is jammed in the ADF." There is no document in the ADF, there is no jam. I have followed troubleshooting and ran the Scan Dr multiple times. I seldom scan and rarely use the ADF, but I cannot clear the error message to read the Menu on the touch screen. I have had this problem since I bought the printer, but now the error message won't go away after restarting as it used to do. Please help.

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