• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Here is the solution for the error: "Encryption Credentials have expired" when attempting to print or scan from Mac OS or iOS devices: Click here to view the troubleshooting steps!
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs AND MORE.

‎02-17-2017 10:35 PM

HP Recommended
Product: Photosmart Essentials 3.5
Operating System: Microsoft Windows 10 (64-bit)

My Photosmart Essentials 3.5 updated to Essentials and I lost the ability to print on CD/DVD's .. Can you help ? I need to recover or re-download 3.5 . I have tried to download it from a page that says it is 3.5 but downloads Essential --does not work. I am using Windows 10 upgrated from Windows 7. When I try using the disk that came with my Photosmart C5580 All-In-One I get the message it is not compatible however I have been using it for years and it works great. It just upgraded and now I cannot find the page to print on CD's . Where can I find 3.5 ? I have 2 of these printers and I need them to work.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.