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‎02-25-2017 03:13 PM

HP Recommended
Product: HP ENVY x360 Convertible
Operating System: Microsoft Windows 10 (64-bit)

Purchased the brand new HP Envy x360 Convertible today. The product number is X8M12EA#ABU

 

The spec for this product clearly states that it has Bluetooth 4.2

 

This is the link to where we bought it and the specifications are also there:

http://www.currys.co.uk/gbuk/computing/laptops/laptops/hp-envy-x360-15-ar052sa-15-6-2-in-1-black-101...

 

Click on the specifications tab, it clearly says it has Bluetoon 4.2

 

The notebook does a few upgrades when it starts up - We have the latest upgrade.

 

I've been trying for the last three hours to find bluetooth on this device. It is extremely unhelpful, no documents on it, no reference to it on the PC. Have tried clicking the "Action Centre" icon bottom right and looking for the bluetooth icon to activate it... no button exists.

 

Have also tried clicking on the start button, followed by settings, NONE of the settings make any reference to bluetooth.

 

Tried looking in device manager, looking under every category and especially Network Adaptors - No reference to bluetooth.

 

Could someone please explain what's going on? I'm ripping my hair out here!!!!

 

Thank you! 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.