• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎02-28-2017 11:02 AM

HP Recommended
Product: Pavilion 17-G113cy
Operating System: Microsoft Windows 10 (64-bit)

Hi, i need MAJOR advice.  something has happened to the screen on my laptop.  we were in one class room and has to move and i did not have the blue lines before the move.  once we got to the other class room i thought my web browser was being stupid but once i closed it out and they stayed i was very concerned.  i decided to reboot my laptop and they were there while the laptop was booting.  i really dont want to have to purchase a new panel for my laptop because i am saving my money for other things in life.   can i get the part number for the panel if i need to purchase a new one?  

Please remember to select the answer
Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.