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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-11-2017 05:10 PM - edited ‎03-11-2017 05:11 PM

HP Recommended
Product: stream 11
Operating System: Microsoft Windows 10 (64-bit)

my touchpad doesnt work, pointer doesnt respond and clicking doesnt work. when i connect a normal mouse to a usb port the mouse does work. i have reinstalled windows and installed the drive but it both dindnt work. when i tried to to do the hardware test in the menu that you get when you press f2 while booting up my pointer reappeard and i was able to use my touchpad. but when i went out of the menu and went to the desktop the mouse didnt work again.

does anybody have a idea to solve it? thanks for the responses in advance!

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