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HP Notebook - 17-y003ax
Microsoft Windows 10 (64-bit)

HP Support Assistant offers a "AMD High-definition Graphics Driver Update", however, upon clicking on 'Download and Install' the update downloads, but doesn't install.

 

Update details:

  1. AMD High-definition Graphics Driver Update
    • Version: 16.101.1311.1001Ap14
    • Size: 333.46MB
    • Softpaq number: SP75608

 

 

Graphics Card details:

  • AMD Radeon(TM) R5 Graphics
  • AMD Radeon(TM) R8 M445DX

Any help is appreciated

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