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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-22-2017 05:49 PM

HP Recommended
Product: HP Chromebook 14
Operating System: Chrome OS

I purchased a HP Chromebook 14 for my daughter in October 2016. To say the least, we are extremely disappointed.  Basically it feels like you cannot do anything with that laptop.

The main issue is my daughter chose that laptop to be able to download apps, mainly games like Minecraft, or apps such as skype or Musically...

Well, none of that seems to be possible... 

When you click on install, it gives you the  following message:" You haven't accessed the Google Play Store (the white shopping bag icon) on your device with this email account."

I am reading that HP Chromebooks don't work with android apps yet but if that's the case when will they fix this issue?

Can anybody help us?

 

Thank you very much.

 

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