• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎03-23-2017 12:23 PM

HP Recommended
Product: HP Envy x360 Convertible Lapto
Operating System: Microsoft Windows 10 (64-bit)

Purchased this computer a little over a year ago.  Everything was fine until one day it didn't turn on. Took it to a computer specialist who after much troubleshooting determined that there was an issue with the motherboard. I no longer have a warranty on the laptop becuase OF COURSE as soon as it expired the computer died.  Upon google searching my issue I have found many other people with the same problem. HP customer service agent told me to just walk away and buy another laptop BUT NOT FROM HP, and I assume for obvious reasons. BUT I would prefer to fix the problem on my own. Does anyone know of a place to purchase a new motherboard for the laptop?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.