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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎03-24-2017 03:44 PM

HP Recommended
Product: HP Envy x360 M6 Convertible
Operating System: Microsoft Windows 10 (64-bit)

My laptop is relatively new, it's been less than a year since I bought it new from the store. Initially it worked fine, but after a month or so I started having problems with the video streaming. It wouldn't play videos at all for an entire month. It didn't matter what I tried. Now it plays videos, sometimes. I can be watching a video fine, but if I pause for too long the video will not resume playing. If I restart the computer it plays fine again. Sometimes the videos will play but there will be no audio. Once again, restarting the computer helps. Othertimes the video wont play at all until I restart the computer. It has gotten to the point where I'm restarting my computer mulitple times while I do my online classes. It's starting to drive me insane. Please help!

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