• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
We have new content about printers, Click here to check it out!

‎03-29-2017 11:09 AM

HP Recommended
Product: Color LaserJet Pro M277dw
Operating System: Microsoft Windows 10 (64-bit)

I have successfully added the printer to our workstations so print and scan functions work fine.  However the wizard pulls a 169.254xxxxx IP address and Web Services cannot connect to the internet.  We have a multi access point wireless network, we have set up a special SSID for the printer, we have tried every method of wired/wireless connection, I have spent 8 hours on HP Chat and I/we still cannot get it to pull a valid IP address.  I understand this is a router issue but I don't know what to do next.

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.