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‎04-02-2017 09:05 PM

HP Recommended
Product: HP Notebook Model 15-ba079dx
Operating System: Microsoft Windows 10 (64-bit)

The SD card reader and the USB port on the right side of the laptop and the USB port on the left side of the laptop are not functioning. However the back USB port on the left sides works with no problems.  This has been an on going problem and the laptop has been returned to HP 3x now for this problem.  Upon getting the laptop back, the reader and ports function for 1-2 weeks and then again fail. 

 

Before contacting Support and probably having to send the laptop in again, would like to know if anyone has suggestions to fix the problem I can try myself. 

 

The reader and ports are shown in  device manager.  Have deleted and reinstalled with no success.  Have installed all updates available for the laptop. 

 

Thanks!

 

 

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