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Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.

‎04-03-2017 02:16 AM

HP Recommended
Product: HP Office Jet Pro 8710 Version
Operating System: macOS 10.12 Sierra

I send WORD doc to printer and it won't print the color that is on the document: Highlight Color, and Text Color

 

I get either a clean black print or a black print with a greyish line instead of highlighter. 

 

No, I did not change my printer preferences to 'grayscale'... I don't even have those preferences available to me.

 

No, I am not low on ink. Cartridges are all over 70%

 

I do not have a "Print as draft" feature so that's not it either. 

 

Any ideas? 

 

The TEST page always prints the big blue check so it KNOWS how to print color, it's just not doing it. 

 

Bought it 2 weeks ago. I think I've covered every question you could have for me. 

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