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‎04-06-2017 11:06 AM - edited ‎04-06-2017 11:07 AM

HP Recommended
Product: HP Pavilion dv6-6172nr
Operating System: Microsoft Windows 7 (32-bit)

My laptop HP Pavilion DV6 has no signs of "ss", "2.0", or "3.0". It has all ports of USB in Black/grey tongue.

Please check the image of my device manager. Tell me it has USB 3.0 port or not.

[![click here to view the snap][1]][1]


i checked it with "HP Support Assistant", i installed "HP Support Assistant", it showed me

MY PC Product name: HP Pavilion Notebook Serial number: Product number: A3x35UA#ABA click here to view image

i pasted A3x35UA#ABA in google search engine and got model name "HP Pavilion dv6-6172nr" , i searched "HP Pavilion dv6-6172nr" specification, i found it has 2 USB Port 2.0 and 2 USB Port 3.0 . https://support.hp.com/us-en/document/c03068259

 

But again problem is: When i connect my Kingston 3.0 usb in all 4 usb ports, which are in Black/Grey color but not Blue, my system said:"It can perform faster, if it is connected with Super Speed 3.0 ports"

**1)** **but why ? if my laptop have 3.0 why this message appear while connecting 3.0 usb in ports....**

**2)** IF my laptop have USB Ports 3.0 ports, i have 4 ports, my question is >>> which are 2.0 and 3.0 ?

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
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