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‎04-07-2017 06:15 PM

HP Recommended
Product: HP Pavilion 15 Notebook x64- b
Operating System: Microsoft Windows 10 (64-bit)

Hi there,

 

I have a HP Pavilion 15 Notebook x64, i5, 2 Cores. 

It was working fine, until a couples weeks ago... update from Window 10 and did realized that my fan was overrunning, loud and laptop was getting hot. 

 

So did some research and found that that some updates by HP might be needed.  I have always had my system automatically for updates, but did the HP assistance with what updates would be needed.  One of them was the BIOS.  I did all the update listed for my laptop... follow the directives as per the HP website.

 

Since then... my laptop fan has become quiet.  Which is awesome.  But there is another problem that arised.

If I leave my laptop unattended for a few mins or  close the lid, it will go to sleep mode, which is what I want but will not wake up from the sleep mode.  The power light is on... the internet light will show orange... I try all the options/ suggestions thought the websites (HP and elsewhere) as to how to wake up the laptop from sleep mode.  Nothing works.

 

I did the trouble shooting with windows, with HP... still the same problem. 

Right now my only choice is to do a hard shut down and restart the laptop each time.  It is becoming very annoying.  I have read your website... follow the directions and still the problem did not go away.  I have turned off any window updates for now... have my display to go to sleep if unattended or lid close... still the same problem exist.

 

I would really appreciate some advices. 

Thanks

Lyne

 

 

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