• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Common problems for Battery
We would like to share some of the most frequently asked questions about: Battery Reports, Hold a charge, Test and Calibrating Battery . Check out this link: Is your notebook plugged in and not charging?

‎04-08-2017 02:56 PM

HP Recommended
Product: HP Notebook 15-ac019na
Operating System: Microsoft Windows 8.1 (64-bit)

My laptop is 2 years old and within the last 2 months, low battery notifications have stopped popping up, and the laptop shuts down without warning. Within the last week it has been shutting off after 10-20 minutes after I take the power chord out, and the battery never goes above 98% juice. 

 

There's no error messages, and when I looked at the power options, it was set to turn off on 7%, as it has been since I bought it.

 

I haven't updated anything on the laptop since then (it's a laptop purely for Word documents but occasionally I used it for streaming TV when my TV broke) and nothing else out of the ordinary has been happening to it. 

 

I'm incredibly bad at figuring this sort of stuff out by myself, and Googlling it only gave me more confusion because it seems there could be a number of things wrong.

 

No troubleshooting seems to have helped or given an adequate reason for it, so I'm at a loss at the moment. 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.