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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎04-08-2017 03:37 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

My laptop screen goes black and does not show me anything. If I flash a flashlight, I could see the screen but very dim.
I connected my notebook to VGA cable for the projector yesterday. The notebook shutdown due to low battery while on the projection mode. Then I recharged the laptop and started but since then I am facing black screen problem. I think this is a backlight or inverter problem. Please help.

 

Tried but failed:
- Bios recovery (Windows + B before power)
- Graphics driver updates

 

I am also looking for if there is any HP customer care center near Lawrence, KS, 66047.

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