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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
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‎04-19-2017 10:14 AM

HP Recommended
Product: HP Envy 4500 Series
Operating System: Microsoft Windows 10 (64-bit)

I have had my HP printer for some time and it has worked well, all through the wireless connection. Today, I needed to scan documents to send to someone and discovered that the only way I could do so was by putting each document on the printer glass and then going to the PC and scan from there, repeating until all documents were scanned,  The Scan from Printer option did not work.  I checked the printer settings and  Scan to Computer is enabled.  I don't know what else to do.

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