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The HP Community is where owners of HP products, like you, volunteer to help each other find solutions.

‎04-21-2017 09:24 AM

HP Recommended
Product: HP Omen 17-w163dx Laptop
Operating System: Microsoft Windows 10 (64-bit)

I have recently been having a problem with my HP omen laptop.

 

Yesterday in the afternoon I had tried to open up CS:GO on my computer and my screen just went black. But it still looks like it is still lit. I couldn't get out of the game screen so I tried to restart my computer and when it came back on, it still had the same black lit screen. I keep trying to restart but nothing happens I still end up with the same screen. I unplugged my mouse and it still made the disconnecting noise.

 

I have had the laptop for around 2 months so I don't understand why it would be having this problem.

 

And my only recent install is a driver for my new Razer mouse.

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