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Posts: 13
Member Since: ‎04-21-2017
Message 1 of 30 (7,270 Views)
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Black Screen on Omen

Product Name: HP Omen 17-w163dx Laptop
Operating System: Microsoft Windows 10 (64-bit)

I have recently been having a problem with my HP omen laptop.

 

Yesterday in the afternoon I had tried to open up CS:GO on my computer and my screen just went black. But it still looks like it is still lit. I couldn't get out of the game screen so I tried to restart my computer and when it came back on, it still had the same black lit screen. I keep trying to restart but nothing happens I still end up with the same screen. I unplugged my mouse and it still made the disconnecting noise.

 

I have had the laptop for around 2 months so I don't understand why it would be having this problem.

 

And my only recent install is a driver for my new Razer mouse.

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Accepted Solution

Re: Black Screen on Omen

Hello @Jmart2

 

It sounds like possibly the Graphics driver went bad in Windows as you can see the splash screen at boot.

To verify this, you can also rapidly tap the Esc key when you hit the power button until an Options menu opens.

Thats were you can choose to open the bios (F10) or boot from a USB drive (F9) .

 

If that works, you will need to have a USB drive with Windows installer mounted on it.

Use this by booting into it via the Esc key method above and go into troubleshooting to boot into Safe Mode.

 

If you dont have your HP Recovery media already burned, you will need to create a bootable usb drive with the Windows Media Creation Tool and an 4 GB drive (or larger). Do this from another computer of course.

Create media Windows 10

Choose Windows 10 Home to create.

 

Insert the drive into your bad computer and rapidly tap the Esc key for Menu Options.

Choose F9 for Boot Options and choose the USB drive.

Once it loads, it will ask you to choose yourLanguage/keyboard layout.

IMG_1910.jpg

 

Next you will see the Install now screen. On the bottom corner of that screen, click on Repair your computer.

IMG_1911.jpg

 

Next you should see the option to choose Troubleshoot.

IMG_1913.jpg

 

Choose Command Prompt.

IMG_1914-2.jpg

 

NOTE: if you do not see Command Prompt, but you do see Advanced Options, choose Advanced Options and you will get the screen above.

 

In the Command Prompt window, type this sentence exactly with spaces...

bcdedit /set {default} safeboot minimal

IMG_1915.jpg

 

If all went well, you will see the statement "The Operation Completed Successfully".

Close the Command Prompt window by typing Exit and hit Enter.

Click on Continue- Exit and continue to Windows. Windows will open in Safe Mode.

 

 

Once in Safe Mode and you don't get the Black Screen, you can try to uninstall and reinstall the graphics drivers.

Intel High-Definition (HD) Graphics Driver sp78357.exe

NVIDIA Graphics Driver sp79171.exe

NOTE: I would pre-download these files and put them on your USB drive that you already made the win10 recovery on to access in Safe Mode with no internet.

 

Click on the Windows key + X to open the power user menu and select Device Manager.

Expand Display Adapters.

 

Right-click the adapter and select Uninstall.

 

unnstall.jpg

 

 

Tick the box for Delete

 

 

 delete.JPG

 

Then run the downloaded graphics drivers.

You will have to restart after each update.

 

 

Let me know how it goes.

 

TIP: if the bios does not recognize the bootable usb drive, you will have to go into the Bios and turn off Secure Boot (and enable Legacy if available) under System Configuration > Boot Options.

 

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Tutor
Posts: 13
Member Since: ‎04-21-2017
Message 2 of 30 (7,250 Views)

Re: Black Screen on Omen

Update: I let the computer completely run out of battery life and plugged it back in and booted it up. The omen logo showed up and the loading circle below it was there spinning also. But sadly after that it went back to the black screen. (I dont know if this'll help identify the problem just thought I'd post it just incase)
Regents Professor
Posts: 5,117
Member Since: ‎02-03-2014
Message 3 of 30 (7,237 Views)

Re: Black Screen on Omen

[ Edited ]

Hello @Jmart2

 

It sounds like possibly the Graphics driver went bad in Windows as you can see the splash screen at boot.

To verify this, you can also rapidly tap the Esc key when you hit the power button until an Options menu opens.

Thats were you can choose to open the bios (F10) or boot from a USB drive (F9) .

 

If that works, you will need to have a USB drive with Windows installer mounted on it.

Use this by booting into it via the Esc key method above and go into troubleshooting to boot into Safe Mode.

 

If you dont have your HP Recovery media already burned, you will need to create a bootable usb drive with the Windows Media Creation Tool and an 4 GB drive (or larger). Do this from another computer of course.

Create media Windows 10

Choose Windows 10 Home to create.

 

Insert the drive into your bad computer and rapidly tap the Esc key for Menu Options.

Choose F9 for Boot Options and choose the USB drive.

Once it loads, it will ask you to choose yourLanguage/keyboard layout.

IMG_1910.jpg

 

Next you will see the Install now screen. On the bottom corner of that screen, click on Repair your computer.

IMG_1911.jpg

 

Next you should see the option to choose Troubleshoot.

IMG_1913.jpg

 

Choose Command Prompt.

IMG_1914-2.jpg

 

NOTE: if you do not see Command Prompt, but you do see Advanced Options, choose Advanced Options and you will get the screen above.

 

In the Command Prompt window, type this sentence exactly with spaces...

bcdedit /set {default} safeboot minimal

IMG_1915.jpg

 

If all went well, you will see the statement "The Operation Completed Successfully".

Close the Command Prompt window by typing Exit and hit Enter.

Click on Continue- Exit and continue to Windows. Windows will open in Safe Mode.

 

 

Once in Safe Mode and you don't get the Black Screen, you can try to uninstall and reinstall the graphics drivers.

Intel High-Definition (HD) Graphics Driver sp78357.exe

NVIDIA Graphics Driver sp79171.exe

NOTE: I would pre-download these files and put them on your USB drive that you already made the win10 recovery on to access in Safe Mode with no internet.

 

Click on the Windows key + X to open the power user menu and select Device Manager.

Expand Display Adapters.

 

Right-click the adapter and select Uninstall.

 

unnstall.jpg

 

 

Tick the box for Delete

 

 

 delete.JPG

 

Then run the downloaded graphics drivers.

You will have to restart after each update.

 

 

Let me know how it goes.

 

TIP: if the bios does not recognize the bootable usb drive, you will have to go into the Bios and turn off Secure Boot (and enable Legacy if available) under System Configuration > Boot Options.

 

Tutor
Posts: 13
Member Since: ‎04-21-2017
Message 4 of 30 (7,227 Views)

Re: Black Screen on Omen

Thanks for the response @Photoray002 !

 

So I've gotten all the way to the Advanced settings phase and I can't seem to find the startup settings. The only things that show up are, System restore, Comand Prompt, System Image Recovery, UEFI Firmware settings, Startup repair, and Go back to the previous version.

 

I've tried the startup repair and it shows up with this message:

 

Startup Repair couldn't repair your PC.

Press "Advanced options to try other options or "Shut Down" to turn of your PC.

Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

 

I don't know if I was supposed to run startup repair but i just tried it as it sounded closest to what you were describing. 

 

Also I can post images of my computer if you need them. 

Regents Professor
Posts: 5,117
Member Since: ‎02-03-2014
Message 5 of 30 (7,215 Views)

Re: Black Screen on Omen

[ Edited ]

Edit: I changed the instructions above to reflect how to boot into Safe Mode from Command Prompt as you dont have the option to open Start Settings.

Regents Professor
Posts: 5,117
Member Since: ‎02-03-2014
Message 6 of 30 (7,196 Views)

Re: Black Screen on Omen

To change the system back to normal, do this while in Safe Mode.

 

Right click on the Start Button.

Choose Run.

IMG_1917.jpg

 

Type the word msconfig.

IMG_1919.jpg

 

Choose the Boot tab and uncheck the box for Safe Mode.

IMG_1920.jpg

 

Hit OK and restart the computer.

Tutor
Posts: 13
Member Since: ‎04-21-2017
Message 7 of 30 (7,174 Views)

Re: Black Screen on Omen

[ Edited ]

So I have gotten into safe mode and everything with the command prompt worked properly. I continued to windows, the login screen worked fine and I logged into my computer. But when my desktop appeared it started to rapidly blink back and forth from my desktop to black, and doesnt allow me to do any thing including using Windows + X to open the user menu or even press the start menu in the bottom left. 

 

Edit: This morning also i booted up my computer and the omen loading screen showed up with the loading spinning circle, but under the circle there was text, I just remember it saying "fixing" and some other text. It booted into the login screen where I tried logging in just because it said it fixed the startup problem. I logged in and the same thing that is happening in safe mode happened, I got to my actual desktop and it kept blinking back and forth like it's doing in safemode.  

Regents Professor
Posts: 5,117
Member Since: ‎02-03-2014
Message 8 of 30 (7,165 Views)

Re: Black Screen on Omen

[ Edited ]

Then you may do best to reinstall the operating system at this point with the HP Recovery.

 

You will unfortunately lose all your data if its not backed up to an external drive and also have to reinstall your games and such.

When you go to the Esc key at startup, you would choose F11 for the Recovery.

 

Before you do so, you should run the System diagnostics first to check the hard drive, motherboard, etc.

Esc key and then F2 to run Diagnostics. Leave your power cord plugged in for that also.

Lets say the Hard drive fails the test, you will need to replace it first.

That is to say, if its under warranty, You will want to send it in to HP to have it replaced. Smiley Wink

 Contact HP Worldwide | HP® Official Site

 

Let me know what happens.

 

Tutor
Posts: 13
Member Since: ‎04-21-2017
Message 9 of 30 (7,157 Views)

Re: Black Screen on Omen

I pressed F2 and it says "The system Check Command File is improperly formatted or missing" and has a count down from 30 seconds with an exit button below it and when the timer ends it then returns to the safemode desktop with the blinking screen.

Do I have to stop booting to safemode to do the diagnostics or is it ok that I'm still booting to safemode?

Or should I just carry on with the system recovery?
Regents Professor
Posts: 5,117
Member Since: ‎02-03-2014
Message 10 of 30 (7,153 Views)

Re: Black Screen on Omen

You can stop booting in Safe Mode but the diagnostics are not controlled by Windows so it would not matter.

Thats not good that it wont access the Diagnostics though.

You can try to do the recovery, it will work or it wont. If it wont, something physically is damaged.

 

Did you create the Recovery Media when the computer was new? That would be the best way to re-install the system.

 

† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation