Black Screen on Omen

[Jmart2]

Yeah its still telling me to free up some more space on the drive. I'll make sure to contact HP support thanks for all your help!

[Photoray002]

OK Let us know here how that turns out.

Next time I would leave at least 10-20 % free space depending on the size of the SSD.

Some will argue that the new SSD's dont need this but I feel it still makes a difference over time.

Good luck.

[Jmart2]

I have great news!

Went in to the recovery manager and it actually let me start and go through the whole recovery process without any problems and I am currently typing from my recovered Omen computer!

I just wanted to thank you so much for taking your time to help me out with my computer, I really appreciate it.

I just have one last question, do you have any tips to prevent this whole black screen situation from happening in the future?

[Photoray002]

Whew! Great News to hear.

Glad its working.

I have no idea why it black screened, but as I said earlier, I recommend you do not fill the C drive up full next time. Give Windows room for overhead, data moving and such. An SSD will last longer, the less read/writes it has put on it.

Using your HDD for all your file storage will help with that.

Some games take a LOT OF SPACE as you know. You can create a Programs folder in the D drive (HDD) and install certain games in there (into their own folders). They may take a little longer to load, but you wont eat up your SSD space either.

You yourself would have to decide what games to install there.

I have the newest Omen 17 with a GTX 1070. I have updated the video card with the drivers (at the moment-381.65) direct from Nvidia purposely to see if there would be problems. So far, no issues and my games are running smoothly.

If you periodically use a cleaning program like CCleaner, use the default settings. Don't use file overwrite methods for erasing as that will add unnecessary read/writes to the SSD.

Good luck and see ya on the Battlefield  .

[mdklassen]

Read: https://h30434.www3.hp.com/t5/Desktop-Boot-and-Lockup/SOLVED-For-everyone-who-is-having-black-screen...

for a "bypass" for your HP OMEN.

[Photoray002]

Thanks @mdklassen

Made a note of it.

I believe this update issue only recently started didnt it?

[mdklassen]

>  I believe this update issue only recently started didn't it?

Quite pausible belief.

Do a search within this forum for "Omen Black" (not for "Orphan Black"   ), and you'll find many threads, all started after the 2nd Tuesday of this month.

Microsoft releases updates at 10 AM Pacific, on the 2nd Tuesday of each month.

So, every Windows 10 system (HP or non-HP) will "call home" sometime after that, and will download/install those newly-released updates.

Maybe, because it is the very-first "2nd Tuesday" after US universities and colleges start, students with freshly-unboxed Windows 10 computers are running Windows Update for the very first time.  If they have bought from HP, they will complain on this HP forum, rather than on some other forum.  So, users of HP computers may wrongly deduce that it is an "HP problem".

[Photoray002]

No kidding? Dates are important 

[JRM11]

Hey guys,

I encountered this problem today, my screen is black and only the white mouse can be seen. I did the steps didn't work, now I set it to go back to a restore point before the issue occurred. Advice would be much appreciated, such a shame I had/still have a good opinion on omen but black screen is a bummer.

Please send advice to my email
[edited]

[FunctionONE]

Resolving the black screen issue caused by Windows 10 update

If you have previously disabled App Readiness

1. Boot the PC
2. Click Start and type Services
3. Open desktop app Services and find App Readiness
4. Open the service and set Startup type to Manual
5. Click Apply and close the window
6. Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
7. Reboot PC

If you have not disabled App Readiness

1. Boot the PC
2. Wait 15-20 minutes for the boot process to complete and desktop to load
3. Once on desktop, Download and install HP Image Enhancement for System Logon - http://ftp.hp.com/pub/softpaq/sp81501-82000/sp81965.exe
4. Reboot PC