Black Screen on Omen

[Premium001]

In refernece to your issue: Log file C:\WINDOWS\System32\Logfiles\Srt\SrtTrail.txt

you will need to have a USB drive with Windows installer mounted on it to re-install the OS back on your PC.

Use this by booting into it via the Esc key method above and go into troubleshooting to boot into Safe Mode.

If you dont have your HP Recovery media already burned, you will need to create a bootable usb drive with the Windows Media Creation Tool and an 4 GB drive (or larger). Do this from another computer of course.

Create media Windows 10

Choose Windows 10 Home to create.

Insert the drive into your bad computer and rapidly tap the Esc key for Menu Options.

Choose F9 for Boot Options and choose the USB drive.

Once it loads, it will ask you to choose yourLanguage/keyboard layout.

Next you will see the Install now screen. On the bottom corner of that screen, click on Repair your computer.

Next you should see the option to choose Troubleshoot.

Choose Command Prompt.

NOTE: if you do not see Command Prompt, but you do see Advanced Options, choose Advanced Options and you will get the screen above.

In the Command Prompt window, type this sentence exactly with spaces...

bcdedit /set {default} safeboot minimal

If all went well, you will see the statement "The Operation Completed Successfully".

Close the Command Prompt window by typing Exit and hit Enter.

Click on Continue- Exit and continue to Windows. Windows will open in Safe Mode.

Once in Safe Mode and you don't get the Black Screen, you can try to uninstall and reinstall the graphics drivers.

Intel High-Definition (HD) Graphics Driver sp78357.exe

NVIDIA Graphics Driver sp79171.exe

NOTE: I would pre-download these files and put them on your USB drive that you already made the win10 recovery on to access in Safe Mode with no internet.

Click on the Windows key + X to open the power user menu and select Device Manager.

Expand Display Adapters.

Right-click the adapter and select Uninstall.

Tick the box for Delete

 

Then run the downloaded graphics drivers.

You will have to restart after each update.

Let me know how it goes.

TIP: if the bios does not recognize the bootable usb drive, you will have to go into the Bios and turn off Secure Boot (and enable Legacy if available) under System Configuration > Boot Options.