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Note: From May 1, 2024, the HP Scan and Capture app will no longer be available (retired) in the Microsoft Store and HP will not release any further app updates. Alternatively, you can download HP Smart from the Microsoft Store. For more information on how to set up your printer using the HP Smart app, go to HP printer setup (HP Smart app).
Common problems HP Solution Center not working : Adobe Flash Player Error and Unable to scan
We would like to share some of the most frequently asked questions about HP Solution Center not working : Adobe Flash Player Error and Unable to Scan.

‎04-25-2017 10:55 AM

HP Recommended
Product: HP 8610
Operating System: Microsoft Windows 7 (64-bit)

HP scan produces "Scanner communication cannot be established". Scan Dr stops at HP TWAIN Scan Error.  From the printer side, scan to computer has the same problem. I have tried both wired and wifi with the same results. Printing does not have any issues, therefore clearly networking should not be an issue. I appreciate if somebody can help me here.

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