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‎05-07-2017 04:14 PM

HP Recommended
Product: Envy 13-ab007na
Operating System: Microsoft Windows 10 (64-bit)

Hi

 

i have the new hp Envy 13-007na edition with Usb-c.

 

i am attempting to use the usb port for video output ( as i need 60hz for 4k) 

 

however i plug in a usb-c to display port adaptor and attach a Display port cable to the monitor. But nothing happens.

 

windows not the screen pick anything up at all. I've never had issues on other laptops just this one,

 

please can someone advise.

 

thanks

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