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‎06-01-2017 10:57 AM

HP Recommended
Product: Color Laserjet Pro MFP M477fdn
Operating System: Microsoft Windows 10 (64-bit)

If I scan (or use the "copy" facility) a document in the document feeder, the resulting copy (whether paper or electronic) has a thin black vertical line from the top of the page to the bottom, about 2.5 inches from the left side of the page.

 

This happens ONLY for pages run through the document feeder, so I can eliminate the flatbed portion of the scanner, and the printing side of the equation.

 

How do I clean (or otherwise fix) the scanner (I guess it's the contact image scanner?) in the document feeder to get rid of this vertical line?

 

Thanks!

 

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