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Guidelines
Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-18-2017 12:53 PM

HP Recommended
Product: HP ENVY 23
Operating System: Microsoft Windows 10 (64-bit)

I am having a problem with my HP ENVY 23. Whenever I switch it on, the moniter's screen just stays black but the rest of the system appears to be powering up. The memory and the CPU works. Is there any way to attach a second moniter so I can see if the computer is actually working? Any help would be great. Thank You.

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