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‎06-19-2017 07:31 AM

HP Recommended
Product: Pavilion 15-e037ci
Operating System: Microsoft Windows 10 (64-bit)

I am getting the start up problem that others have had (described in the "subject"). I've tried the hard re-set, re-seating the RAM, even replacing the RAM with a new one I just bought. I've also tried both RAM boards in the 2 slots, and still, peridically I get the problem. I've even cleaned all the contact surfaces.

 

If I pull the memory and put it back in immediately the problem still exists, but if I wait a minute or 2 before reinserting it, then I can get it to start, implying that something is latching up and needs discharging? I just don't know what...

 

Darned if I'm going to pay HP $60 just for a first phone call (that likely won't solve the problem). Does anyone have any ideas on what else it could be?

 

I'm seriously considering abandoning HP forever

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.