• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
Guidelines
Are you having HotKey issues? Click here for tips and tricks.
Check out our WINDOWS 11 Support Center info about: OPTIMIZATION, KNOWN ISSUES, FAQs, VIDEOS AND MORE.

‎06-20-2017 07:13 PM

HP Recommended
Product: HP Envy TS 17 Notebook
Operating System: Microsoft Windows 10 (64-bit)

Hello,

 

I have faced this problem just last month. What happens is I am using my notebook as per usual, when I used it again the audio wasn't working. I can see that the volume mixer is working perfectly fine, green bars of audio level are visible indicating sound is working but I still don't get any audio. Last time I fixed the issue by completely formatting my C drive and installing Windows 10 from a bootable drive. This time I don't want to go through that hassle again. 

 

This time I have checked the Device Manager and found High Defition Audio Device with the yellow marker. The error it is giving is,

 

This device cannot start. (Code 10)

{Operation Failed}
The requested operation was unsuccessful.

 

Please if anyone can help me I will be utterly grateful because I don't want to reinstall my windows once again.

 

Many Thanks,

Saad

 

 

Who Me Too'd this topic
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.