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‎06-24-2017 03:39 AM

HP Recommended
Product: Pavilion x360 Convertible
Operating System: Microsoft Windows 10 (32-bit)

Hi. My Pavlion x360 Convertible screen cracked. I opened it up last evening and suddenly a large crack appeared from the bottom left hand corner just above the hinge - and spread accross the screen like a spiders web. The notebook has been extremely well cared for and this should not have happened. I have read some similar issues on the forum - and this seems to be a hardward flaw. As my notbook is a touch screen - it went beserk, opening up every programme, with the pressure of the crack on the screen.

 

Could I please hear back from HP support as soon as possible to see what can be done in term of repair?

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