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Troubleshooting black screen issues on HP Notebooks: Click here to view the instructions!

‎06-25-2017 06:57 PM - last edited on ‎06-25-2017 07:43 PM by Retired

HP Recommended
Product: HP Spectre x360 Convertible 13
Operating System: Microsoft Windows 10 (64-bit)

I recently purchased a custom built HP Spectre directly from HP. I unboxed it yesterday, June 24th. I soon discovered an issue with the inputs lagging. 

 

It only occurs when on battery power. The mouse and keyboard will freeze and be unresponsive for anywhere between 2-30 seconds. I've had the Task Manager open while the issue is occurring and it revealed nothing out of the ordinary. I have tried updating drivers for everything in the Device Manager, resetting Windows on the pc and uninstalling/reinstalling the drivers for the battery. None of them have remedied the issue. If I plug in the charging cord and the machine is charging, then there is no problem. I'm suspecting a hardware issue, but I cannot say for sure.

 

System Information:

Product name : HP Spectre x360 Convertible 13-ac0XX
Product number : Y4P52AV
Serial number :  [personal information removed]

Software build ID : 17WW1PXT604#SABA#DABA
Motherboard ID : 827E
Service ID : 20170624
Keyboard revision : 94.60
Total memory : 16 GB
Processor name : Intel(R) Core(TM) i7-7500U CPU @ 2.70GHz

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